These terms govern the use of the Fourmina platform and services. Fourmina is a product for businesses. By subscribing, you agree to these terms on behalf of your business.
Fourmina is a product of KROK GROUP LTD, a company registered in England and Wales, Company No. 17183343, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("Fourmina", "we", "us"). Contact: hello@fourmina.com.
These terms apply to our website and to the Fourmina services: subscription software that provides AI assistants for your business ("Service"). The Service is offered to businesses only, not to consumers. The person accepting these terms confirms they are authorised to bind the business ("you", "Customer"). If we sign a separate written agreement with you, that agreement takes precedence over these terms where they conflict.
The Service and all offers on our website are directed exclusively at businesses - in Germany, at Unternehmer within the meaning of §14 BGB - and not at consumers. By ordering, you confirm that you act in the exercise of your trade, business or profession. Consumer protection rules for distance contracts do not apply. All prices are stated net; VAT is added where required by law.
Fourmina provides AI assistants that answer calls and chats on your behalf:
The assistants answer using the business information you provide and the settings you choose. The exact features of your subscription are described on the plan you purchase. We may improve or change features over time, provided the core Service is not materially reduced during a paid term.
The Service identifies itself as an AI assistant at the start of every call and every chat, as required by Article 50 of Regulation (EU) 2024/1689 (the EU AI Act). This disclosure is built into the assistant's greeting. You must not configure, prompt or otherwise cause the Service to conceal that the caller or chat partner is talking to an AI system, or to present the assistant as a human. We may restore the disclosure and, for repeated attempts to remove it, suspend the Service under section 11.
You must provide accurate registration details and keep them up to date. You are responsible for the activity under your account and for keeping credentials confidential. Tell us promptly at hello@fourmina.com if you suspect unauthorised access.
The Service is sold as a subscription, billed monthly or annually in advance depending on the plan you choose. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You can cancel at any time with effect from the end of the current billing period.
Prices are stated net of VAT. VAT or other applicable taxes are added where required by law.
We may change prices for future billing periods with at least 30 days' notice. A price change never applies retroactively to a period you have already paid. If you do not accept a price change, you may cancel before it takes effect.
If a payment fails, we will notify you and retry. If payment remains outstanding, we may suspend the Service until payment is made.
If you are not satisfied with your first subscription, tell us within 30 days of your first payment and we will refund that payment in full. The guarantee applies once per Customer, to the first subscription purchase only, and not to renewals or plan upgrades. Refunds go to the original payment method. On refund, access to the Service ends.
Calls handled by the Service are processed and transcribed to deliver the Service. As the party facing your own callers, you are responsible for:
We may suspend individual campaigns or outbound functionality that violates this section, without liability for the interruption. Where practical, we warn first.
You must not use the Service to:
We may suspend accounts that breach this section. Where practical, we warn first.
AI assistants are reliable for routine conversations but not infallible. The assistant answers based on the data you provide and may occasionally produce incorrect, incomplete or unexpected output. We do not guarantee that every individual answer is error-free. We build guardrails: the assistant is designed not to guess on things it does not know and to escalate hard cases to a human on your team. You are responsible for configuring escalation and for reviewing outputs where a decision matters. The Service is not legal, medical, tax or financial advice.
Call recordings, transcripts and chat logs of your customers are processed on your behalf and on your instructions, as described in our Privacy Policy and Data Processing Addendum. We do not use your data or your customers' data to train public AI models.
We own the Service, its software, model configurations, know-how and generic components. You receive a non-exclusive, non-transferable right to use the Service for your business during your subscription. You keep everything you brought: your data, documents and brand. Feedback you give us may be used to improve the Service without obligation to you.
We aim to keep the Service available at all times but do not promise uninterrupted operation. Planned maintenance is announced where practical. Support is provided by email at hello@fourmina.com. Specific service levels apply only if agreed in writing.
These terms apply for as long as you have an account. You may cancel your subscription at any time, effective at the end of the current billing period; fees already paid are not refunded except under the 30-day guarantee in section 8 or where the law requires. We may terminate or suspend for material breach that is not cured within 14 days of notice, for non-payment, or if we must do so by law. On termination we make your data available for export for 30 days, then delete it as described in the DPA.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, each party's total aggregate liability under these terms is capped at the fees paid by you in the 12 months before the event giving rise to the claim, and neither party is liable for indirect or consequential losses, including lost profits, lost revenue or loss of goodwill.
We may update these terms from time to time. For material changes we give at least 30 days' notice by email or in the product. If you do not accept a material change, you may cancel before it takes effect. The date above shows the current version.
These terms are the entire agreement about the Service unless we have signed a separate agreement. If a provision is found unenforceable, the rest remains in force. You may not assign these terms without our consent; we may assign them within our corporate group or on a sale of the business. Notices to us go to hello@fourmina.com; notices to you go to your account email.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
KROK GROUP LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · hello@fourmina.com