Fourmina is a trading name of Krok Group Ltd, a company registered in England and Wales ("Fourmina", "we", "us"). Contact: hello@fourmina.com.
These terms apply to our website and to the services we provide: design, build, integration and ongoing operation of AI assistants — including voice agents, chat assistants, support automation, process automation, alerts and internal assistants ("Services"). Specific work is agreed in a written proposal or statement of work ("Proposal") signed by both parties. If a Proposal conflicts with these terms, the Proposal wins.
Every engagement starts with a free audit. After it we send a Proposal with scope, timeline and fees. Fees are priced on outcome as described in the Proposal, not on software licences. Invoices are payable within 14 days unless the Proposal says otherwise. Late amounts may accrue statutory interest.
You give us timely access to the materials the assistant needs: documents, prices, procedures, and the systems it connects to. You confirm you have the right to share them. You remain responsible for the accuracy of the business information the assistant is trained on and for reviewing outputs where a Proposal marks them as requiring approval (for example, outgoing invoices).
AI assistants are reliable for routine work but not infallible. We build guardrails: the assistant does not guess on things it does not know and hands hard cases to your team. We do not guarantee that every individual answer is error-free, and the Services are not legal, medical, tax or financial advice. Where a decision matters, a human must stay in the loop, and we will design the workflow that way.
Your data stays yours. We use it only to build and run your assistant, and we do not use your documents or your customers' data to train public models. Each side keeps the other's confidential information confidential. Details on personal data are in our Privacy Policy.
You keep everything you brought: your data, documents, brand. On full payment you get a licence to use the assistant configuration built for you for as long as the Services run. We keep the rights to our know-how, tooling and generic components, so we can serve other clients.
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability under an engagement is capped at the fees you paid us in the 12 months before the claim, and neither side is liable for indirect losses such as lost profits.
Either side may end an ongoing engagement with 30 days' written notice unless the Proposal says otherwise. You pay for work done up to the end date. On exit we hand over your data in a standard format and delete our copies on request.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
We may update these terms from time to time. The date above shows the current version; material changes to an active engagement are agreed, not imposed.